Onboard and train customers, helping them get the most value from DataDocks.
Troubleshoot issues, test new features, and gather customer feedback to improve the product.
Work closely with the team on product improvements and become the internal voice of the customer.
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Since 2013, we've worked with brands like HelloFresh and Pepsi and continue to grow with a small, mighty team where ideas move quickly.
Understand business requirements and execute SOPs for assigned programs.
Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.
Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata's utility products.
Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
Collaborate cross-functionally with internal teams to ensure seamless project handoff and maintain high client satisfaction.
Entrata is a global leader in AI-driven property management technology, providing an operating system with intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.
Create personalized guest experiences by accurately managing reservations and guest history.
Maintain complete knowledge of resort facilities, accommodations, pricing, and local attractions.
Upsell services and collaborate with teams to ensure exceptional guest satisfaction.
White Barn Inn, Auberge Collection, is a beloved New England landmark offering luxury accommodations, fine dining, and spa services in Kennebunk, Maine. The 28-room property is part of the Auberge Resorts portfolio, known for crafted luxury and gracious service.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.
Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
Audit call and email communications to assess quality and compile feedback for improvement.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Act as the first point of contact for customers via phone, email, and/or chat, resolving issues while demonstrating strong customer service and sales skills.
Use technology tools to support daily tasks, participate in training, and educate customers on products to maximize upsell and cross-sell opportunities.
Complete documentation and maintain accurate customer data in Contact Center systems while managing customer follow-ups as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. The company fosters an inclusive culture with meaningful work, constant learning, and core values promoting inclusion and innovation.